Payment Policy

Last updated: August 2025

At Workplace Furniture Kenya, we strive to make your shopping experience as convenient and secure as possible. This policy outlines the accepted payment methods, billing procedures, and related terms for purchases made on our website, https://workplacefurniture.shop/.

1. Accepted Payment Methods

We currently accept the following secure payment methods for your purchases:

Credit/Debit Cards: We accept major credit and debit cards, including Visa and MasterCard. All card transactions are processed through a secure payment gateway.
M-Pesa: For our customers in Kenya, we offer M-Pesa as a convenient mobile money payment option. You will be provided with M-Pesa payment instructions during the checkout process.
Bank Transfers (EFT): For larger orders or corporate clients, we can facilitate direct bank transfers. Please contact our sales team at sales@workplacefurniture.shop to arrange this payment method. Your order will be processed once the funds have cleared in our account.

2. Payment Processing and Security

Secure Transactions: All online payments are processed through encrypted, secure payment gateways. We do not store your credit card details on our servers. Your financial information is handled directly by our PCI-compliant payment processors.
Currency: All prices on our website are listed in Kenyan Shillings (KES).
Authorization: By submitting your order, you authorize Workplace Furniture Kenya to charge your selected payment method for the total amount of your purchase, including product costs, applicable taxes, and shipping fees.
Payment Confirmation: You will receive an order confirmation email once your payment has been successfully processed.

3. Billing Information

You are responsible for providing accurate and complete billing and shipping information. Inaccurate information may lead to delays or cancellation of your order. We reserve the right to request additional verification or documentation for certain transactions.

4. Order Cancellation by Customer

If you wish to cancel an order, please contact us immediately at orders@workplacefurniture.shop.

Orders can only be cancelled before they have been dispatched for delivery.
If your order is successfully cancelled before dispatch, a full refund will be processed to your original payment method within 7-10 business days.
Once an order has been dispatched, our standard Refund and Returns Policy will apply.

5. Order Cancellation by Workplace Furniture Kenya

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product or service unavailability.
Errors in the description or price of the product or service.
Errors in your order details.
If fraud or an unauthorized or illegal transaction is suspected. In such cases, we will notify you and process a full refund using your original payment method.

6. Pricing and Taxes

Pricing: While we strive for accuracy, product prices are subject to change without prior notice. The price charged will be the price displayed at the time your order is confirmed.
Taxes: All prices displayed on our website are inclusive of applicable Kenyan Value Added Tax (VAT), unless otherwise stated.

7. Failed Payments

In the event of a failed payment (e.g., insufficient funds, expired card), your order will not be processed. We will notify you, and you will need to update your payment information or choose an alternative payment method to complete your purchase.

8. Questions

If you have any questions regarding our Payment Policy or your billing, please do not hesitate to contact us at info@workplacefurniture.shop or visit our Contact Us page.