Shipping Policy

Last updated: August 2025

At Workplace Furniture Kenya, we are committed to delivering your new office furniture efficiently and safely to your location. This policy outlines our shipping procedures, delivery times, and associated costs.

1. Delivery Areas

We proudly offer delivery services across Kenya. For areas outside major cities and towns, please contact us at delivery@workplacefurniture.shop to confirm eligibility and any potential extended delivery times or additional charges.

2. Shipping Costs

Standard Delivery: Shipping costs are calculated based on the size, weight, and destination of your order. The exact shipping fee will be displayed at checkout before you finalize your purchase.
Large/Bulk Orders: For large or bulk orders, special delivery arrangements and pricing may apply. Please contact our sales team for a custom quote.
Free Shipping Offers: From time to time, we may offer free shipping promotions on selected items or for orders exceeding a certain value. These offers will be clearly advertised on our website.

3. Delivery Times

Processing Time: Orders are typically processed and dispatched from our warehouse within 0-5 business days after payment confirmation.
Estimated Delivery Time:
- Nairobi & Major Cities: Estimated delivery within 0-3 business days after dispatch.
- Other Regions in Kenya: Estimated delivery within 3-7 business days after dispatch.
Delays: While we strive for timely deliveries, please note that these are estimated times. Delays can occasionally occur due to unforeseen circumstances such as weather conditions, logistical issues, or public holidays. We will always endeavor to keep you informed of any significant delays.

4. Delivery Process

Contact for Delivery: Our delivery team or courier partner will contact you via phone or SMS to arrange a suitable delivery window. Please ensure your contact details provided at checkout are accurate.
Receipt of Goods: Upon delivery, please ensure someone is available at the specified address to receive and sign for the goods. For security, the delivery personnel may require identification.
Inspection upon Delivery: It is crucial that you inspect all items immediately upon arrival. Check for any signs of damage, missing parts, or incorrect items.
- If you find any issues, please note them down on the delivery manifest/note before signing.
- Take clear photos of any damage.
- Notify our customer service team at support@workplacefurniture.shop within 48 hours of delivery with details and accompanying photos. Failure to do so may affect your claim under our Returns Policy.
Assisted Delivery: For larger furniture items, delivery is typically to the ground floor entrance. If you require assistance with moving items to higher floors or specific rooms, please inform us in advance; additional charges may apply.

5. Assembly Services

Some furniture items may require assembly. We offer professional assembly services for an additional fee. This option will be available during checkout or can be arranged by contacting our sales team.
If you opt for self-assembly, detailed instructions will be provided with the product.

6. Missed Deliveries

If a pre-arranged delivery is missed because no one was available at the delivery address or the address was inaccessible, a re-delivery fee may be charged.
We will attempt to re-arrange delivery; however, repeated missed deliveries may result in the order being returned to our warehouse, and a refund (minus shipping and potential re-stocking fees) will be processed according to our Refund and Returns Policy.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number and a link to track your order’s progress.

8. Changes to Shipping Address

Any changes to the shipping address must be requested immediately after placing your order and before it has been dispatched. Once an order is in transit, we may not be able to change the delivery address, or additional charges may apply.

9. Questions

For any further questions regarding our Shipping Policy, delivery arrangements, or specific requirements, please contact us at info@workplacefurniture.shop.