Shipping Policy

Last updated: August 2025

At Workplace Furniture Kenya, we are committed to delivering your new office furniture efficiently and safely to your location. This policy outlines our shipping procedures, estimated delivery times, and associated costs.

1. Delivery Areas

We proudly offer delivery services across Kenya. For deliveries to areas outside Nairobi and its immediate surroundings, please contact us at delivery@workplacefurniture.shop prior to placing your order to confirm eligibility and any potential extended delivery times or additional charges.

2. Shipping Costs

  • Nairobi & Immediate Surroundings: We offer a flat rate shipping fee of KES 1,000 for all orders delivered within Nairobi and its immediate surrounding areas.
  • Other Regions in Kenya: Shipping costs for areas outside Nairobi are calculated based on the size, weight, and destination of your order. The exact shipping fee will be clearly displayed at checkout before you finalize your purchase.
  • Large/Bulk Orders: For exceptionally large or bulk orders, special delivery arrangements and custom pricing may apply, even within Nairobi. Please contact our sales team at sales@workplacefurniture.shop for a personalized quote.
  • Free Shipping Offers: From time to time, we may offer free shipping promotions on selected items or for orders exceeding a certain value. These offers will be clearly advertised on our website and applied automatically at checkout.

3. Delivery Times

  • Processing (Handling) Time: Orders are typically processed and prepared for dispatch from our warehouse within 0-3 business days (Monday-Saturday) after successful payment confirmation. (Updated to match GMC 0-3 days, Mon-Sat)
  • Estimated Transit Time:
    • For all destinations in Kenya, estimated transit time is within 0-7 business days (Monday-Saturday) after dispatch. (Updated to match GMC 0-7 days, Mon-Fri, and applied to all destinations as per GMC’s “All Destinations” field)
  • Total Estimated Delivery Time: Your order will typically be delivered within 0-10 business days from the time you place your order. (Calculated as (0 min handling + 0 min transit) to (3 max handling + 7 max transit).)
  • Delays: While we strive for timely deliveries, please note that these are estimated times and are not guaranteed. Delays can occasionally occur due to unforeseen circumstances such as public holidays, severe weather conditions, or other factors affecting logistics and courier services. We will always endeavor to keep you informed of any significant delays.

4. Delivery Process

  • Contact for Delivery: Our delivery team or courier partner will contact you via phone or SMS at least 24-48 hours prior to delivery to arrange a suitable delivery window. Please ensure your contact details provided at checkout are accurate and current.
  • Receipt of Goods: Upon delivery, please ensure someone aged 18 or older is available at the specified address to receive and sign for the goods. For security purposes, the delivery personnel may require valid identification.
  • Inspection upon Delivery: It is CRUCIAL that you inspect all items thoroughly immediately upon arrival and BEFORE signing the delivery receipt. Check carefully for any signs of external damage to the packaging or the item itself, and verify that all ordered items are present.
    • If you notice any visible damage or discrepancies, you MUST clearly note the details of the damage/discrepancy on the delivery manifest/receipt provided by the carrier, and refuse delivery of the damaged item if the damage is significant.
    • Take clear photographs of both the damaged item(s) and the packaging (even if intact).
    • Notify our customer service team at support@workplacefurniture.shop within 48 hours of delivery with your order number, a detailed description of the issue, and accompanying photographs. Failure to follow these inspection and reporting procedures may significantly affect your claim under our Refund and Returns Policy.
  • Assisted Delivery: For larger furniture items, our standard delivery is typically to the ground floor entrance. If you require assistance with moving items to higher floors, into specific rooms, or extensive setup beyond threshold delivery, please inform us in advance; additional charges and arrangements will apply.

5. Assembly Services

Some furniture items may require assembly. We offer professional assembly services for an additional fee. This option will be available during checkout for eligible items or can be arranged by contacting our sales team. If you opt for self-assembly, detailed instructions will be provided with the product.

6. Missed Deliveries

  • If a pre-arranged delivery is missed because no one was available at the delivery address during the agreed-upon window, or if the address was inaccessible, a re-delivery fee may be charged.
  • We will attempt to re-arrange delivery; however, repeated missed deliveries may result in the order being returned to our warehouse. In such cases, a refund (minus original shipping costs and any applicable re-delivery and re-stocking fees) will be processed according to our Refund and Returns Policy.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number(s) and a direct link to track your order’s progress.

8. Changes to Shipping Address

Any changes to the shipping address must be requested immediately after placing your order and before it has been dispatched. Once an order is in transit, we may not be able to change the delivery address, or additional charges and delays may apply.

9. Questions

For any further questions regarding our Shipping Policy, delivery arrangements, or specific requirements, please contact us:

  • Email: info@workplacefurniture.shop
  • Phone: +254 787 720 397
  • Contact Page: Visit https://workplacefurniture.shop/contact
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