Workplace Furniture Returns Policy

Last updated: August 2025

At Workplace Furniture, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our policy carefully to understand the procedures for returns and refunds.

1. Return Window

You have 7 calendar days from the date of delivery to initiate a return for an eligible item. Unfortunately, if 14 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Conditions for a Return

To be eligible for a return, your item must meet the following criteria:

The item must be unused, unassembled, and in the same condition that you received it.
The item must be in its original packaging, including all parts and instructions.
You must provide a proof of purchase (your order number or receipt).

Non-Returnable Items: The following items cannot be returned:

Furniture that has been assembled.
Custom-made or special-order items.
“As-Is” or final sale/clearance items.
Items that have been damaged by the customer after delivery.

3. How to Initiate a Return

Step 1: Please email our customer support team at returns@workplacefurniture.shop within the 7-day window. Step 2: In your email, please include: * Your full name and order number. * The name of the item(s) you wish to return. * The reason for the return. * For damaged items, please attach clear photos of the damage. Step 3: Our team will review your request and, if approved, will provide you with instructions for the return collection.

4. Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.

If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
Please note that the original delivery fee is non-refundable.
A restocking fee of 20% of the item’s purchase price will be deducted from your refund to cover handling and processing costs.

5. Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us at support@workplacefurniture.shop within 48 hours of delivery.

Provide your order number and clear photos of the issue.
For confirmed cases of damaged, defective, or incorrect items, we will arrange for a replacement or a full refund at no additional cost to you, including covering all associated collection and delivery fees.

6. Questions

If you have any questions about our Returns and Refund Policy, please do not hesitate to contact us at info@workplacefurniture.shop.